Happy New Year!

Whoa been a busy few months for me. Hope everyone enjoyed Christmas 2011.

A few things have been worth reporting in my life. One of the recent ones is BSkyB. I emailed them a complaint over them requiring you to have either Sky Sports or Sky HD in order to watch their Formula One channel. I didn't have either and felt that the £10.25 per month charge for HD was unfair as I don't have the full package. It should be pro-rata. There was a guy called Gordon who was brilliant keeping touching using just email and rang my fiance when something was more urgent. Brilliant service and good deal.

RNID now been renamed to Action on Hearing, totally changed now and more modern. Good luck to them.

I was disappointed  with my usual hospital waiting time for an appointment with my hearing aids. Two weeks! Clearly they need stop accepting too many two patients until they have the staff to see them all.

Orange Broadband were really annoying at one stage, ringing me up about Orange  Broadband even after I asked if they can match my high speed fibre optic connection (which they can't) but still tried calling back to see me their 6 times lower standard broadband package. It took after the 6 time a huge shout and swearing down the phone before they finally stopped. My partner spoke to them everything until I grabbed the handset and let rip at them, big bonus, I can't hear what they say back hehe.

Anyway that's a few stories. Onwards to the new year 2012!

British Gas - sorted!

Look out for a story on my case with British Gas.... coming soon

British Gas

Had a few problems with British Gas. I brought a new property and being all electric no gas I needed to sort out the electric supplier so I can start paying the bills at cheaper rates than their standard.

Obviously calling them was a nightmare as they didn't know who owns the current account and get it opened in my name.

However, once I emailed and complained to then and said that I'm deaf and its very difficult to get someone who got no idea what's going on to call for me they were brilliant.

It took a few months but they kept in touch by email regularly.

I recommend any hard of hearing who have problems using their typetalk number, just email instead and explain that you need to use email. They will put someone on the case (even get a letter through the post confirming) and they will try and sort it out for you.

Thumbs up for British Gas!

Still here!

Sorry all, I'm still here!

Just thought I post something!

PC World

I ordered a store pick up from PC World earlier today. Trouble is, you have to leave a phone number for them to ring when the order is ready. Obviously I had to level them a number, somi left them the land line. But they ring you to let you know the order is ready, which I cannot hear and have trouble deleting the flashing answer machine alert off the phone. Grr.....

Talkmobile

Talk mobile doesn't have a single email support I can find on their site. So how am I supposed to contact them to remove content restriction off my 3g Xoom?

Oh yeah, you are supposed to call them. Guess I will have to pay another trip to Carphone Warehouse to get them to do it for me, since I brought it from there.

Talk mobile will be getting a complaint that there is no way for a deaf person to contact them unless its by letter.

Oh dear....

Applying for Jobs - Sainsburys

Hi all,

I just wondered if other hard of hearing / deaf people out there applied recently to Sainsburys? I got a friend who recently applied and had a horrible experience mainly around deaf awareness.

Now I work for the company, I'm not allowed to go mouthing off about Sainsburys. But if there is a general concern with people trying to get a job and didn't have the experience expected then get in touch with me.

What I plan to do,  if there is a problem, is write a letter to Justin King, the CEO of Sainsburys and explain to him that there is an issue and something should be done before it becomes a problem.

Some of the issues so far are

1. Too much "phone calls" - you are contacted by phone or requested to phone up to arrange interviews etc. Even after stating you are deaf on your application form.

2. No-one to sign for you during the interview process at the store.

3. Total lack of feedback in why you failed the interview.

4. The 6 months wait to reapply again.

Please get in touch. Hearing people, sorry you don't apply. I only want people with hearing problems which been affected by this process.